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The company faced significant difficulties in managing and negotiating its rates and the billing process. This included delays in the acceptance and registration of client invoices, which complicated coordination between different departments such as security, maintenance, adjustments, and other services, affecting billing accuracy and timing. There were also issues that increased administrative and IT costs.

A more efficient billing system was implemented, allowing for automated tracking of the different stages of the billing process: from the start of the task to the approval and registration of the invoice in SAP. This included the development of automated control points and tools to reduce human errors. Additionally, training was provided to validation technicians to reduce incidents and improve service quality.
With these improvements, the company was able to reduce billing times and increase its operational efficiency by more than 20%. This not only reduced the costs associated with incident management but also allowed clients to compete better in the market thanks to reduced billing times and improved service quality.

As the project leader, I coordinated the multidisciplinary team to ensure that each stage of the process was successfully implemented. I acted as a liaison between the various departments and the software provider, ensuring that the client’s requirements were met at all times and that the billing system was efficiently integrated. In less than three years, billing was improved by 500% in terms of speed and efficiency.

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