• Management and oversight of critical technology services for the Government of Catalonia within a complex environment involving multiple teams and service providers.

  • Coordination and monitoring of incidents and critical situations, supporting decision-making across technical teams, suppliers and service managers.
  • Analysis and improvement of operational processes, identifying inefficiencies, control points and automation opportunities.
  • Definition and monitoring of KPIs to measure process compliance, quality and efficiency.
  • Data analysis and development of monitoring and control tools to support decision-making.
  • Participation in automation, digital transformation and artificial intelligence initiatives applied to operational processes.
  • Definition of procedures, control criteria and monitoring models focused on continuous improvement.
  • Cross-functional coordination with different areas and suppliers to ensure service-level compliance and drive improvement initiatives.

Management and coordination of company operations, with responsibility for teams, projects, processes, performance and relationships with clients and suppliers.

• Direction and planning of operations, coordinating internal teams and external partners.
• End-to-end project management, from planning and resource allocation to financial monitoring, deadline compliance and service quality.
• Definition, implementation and improvement of operational and control processes, establishing performance indicators to support monitoring and decision-making.
• Cost, budget, billing and profitability control across projects and services.
• Leadership of digital transformation and process automation projects, bridging business needs and technology development.
• Analysis of operational and financial data to identify deviations, anticipate needs and uncover improvement opportunities.
• Management of relationships with clients, suppliers and other stakeholders, ensuring commitments and service levels were met.
• Promotion of continuous improvement initiatives aimed at increasing efficiency, quality and operational capacity.

Analysis and definition of processes and solutions designed to address business needs.

• Process analysis and identification of business needs and improvement opportunities.
• Definition of functional requirements and coordination with technical teams in the development of solutions.
• Participation in digitalisation projects and the implementation of new tools and processes.
• Analysis of business information to support decision-making.

Management and analysis of information related to operational, financial and control processes within a high-volume and complex environment.

• Analysis and structuring of data to monitor activity, track performance and support decision-making.
• Development of KPIs, reports and control tools to identify deviations and improvement opportunities.
• Participation in process improvement and digitalisation initiatives, connecting operational needs with data and technology solutions.

TRAINING & SKILLS

University Education

· Postgraduate – SQL for Data Analysis – UOC

10/2020 – 07/2021

· Specialization – R – Data Mining – UOC

10/2019 – 07/2020

· Master’s Degree – Teacher Training for Secondary Education, Vocational Training, Baccalaureate, and Language Teaching, specializing in Mathematics – UPC

09/2009 – 06/2010

· Master’s Degree in Architecture – UPC ETSAB

09/1991 – 02/2002

COURSES AND CERTIFICATIONS

• · PL-300 Microsoft Certified: Power BI Data Analyst Associate
• · Data Analyst in Power BI
• · Data Science for Business
• · AI Fundamentals Certification
• · Google Ads – Measurement Certification
• · Google Analytics Certification
• · Introduction to AWS
• · Introduction to Azure
• · Understanding Cloud Computing
• · Data Storytelling Concepts
• · Fundamentos profesionales del análisis de datos, por Microsoft & Linkedin
• · Large Language Models (LLMs) Concepts
• · Generative AI Concepts
• · Understanding Prompt Engineering
• · Introduction to ChatGPT
• · Understanding Artificial Intelligence
• · Analítica Web
• · Marketing Digital