• Process analysis and improvement I examine the performance of ICT services and workflows related to incident management, identifying critical points and proposing improvements to increase efficiency and reduce response times.

• Incident and service management I collaborate in the follow-up of high-impact technological incidents, ensuring that information is structured and that resolution actions are aligned with established protocols.

• Collaboration with providers and teams I act as a liaison between different technical teams and external providers, facilitating communication and ensuring that objectives are aligned with service requirements and end-user needs.

• Support for decision-making I develop analytical frameworks and reports that support management in strategic decision-making, integrating data from monitoring systems and incident databases.

• Planning and Strategy  Development of strategic objectives, resource allocation, and risk management to optimize productivity and ensure alignment with the organization’s goals.

• Optimitzation and Control  Process improvement and implementation of technological tools for data analysis, financial control, and performance monitoring, ensuring operational efficiency and performance oversight.

• Project Management  Comprehensive project oversight, including service level performance, budget control, and identification of improvement opportunities, to meet the established objectives.

• Analysis and Optimitzation Identification of improvement opportunities, process optimization, and data analysis for informed decision-making and the implementation of data-driven solutions.

• Project and Quality Management Implementation of quality management systems, monitoring of development indicators, and project management, ensuring continuous improvement and achievement of business objectives.

• Business Intelligence and Innovation Analysis of technological and market trends, gathering and preparation of business intelligence reports, and management of relationships with strategic clients and suppliers for future product development.

• Project and Incident Management  Development of projects and programs, with a focus on incident handling and problem resolution to ensure the proper progress of initiatives.

• Interdepartmental Collaboration and Teamwork  Coordination and collaboration with various departments to facilitate the achievement of objectives through teamwork.

• Reporting and Monitoring  Monitoring of relevant information and preparation of reports to ensure effective tracking of projects and programs.

TRAINING & SKILLS

University Education

· Postgraduate – SQL for Data Analysis – UOC

10/2020 – 07/2021

· Specialization – R – Data Mining – UOC

10/2019 – 07/2020

· Master’s Degree – Teacher Training for Secondary Education, Vocational Training, Baccalaureate, and Language Teaching, specializing in Mathematics – UPC

09/2009 – 06/2010

· Master’s Degree in Architecture – UPC ETSAB

09/1991 – 02/2002

COURSES AND CERTIFICATIONS

• · PL-300 Microsoft Certified: Power BI Data Analyst Associate
• · Data Analyst in Power BI
• · Data Science for Business
• · AI Fundamentals Certification
• · Google Ads – Measurement Certification
• · Google Analytics Certification
• · Introduction to AWS
• · Introduction to Azure
• · Understanding Cloud Computing
• · Data Storytelling Concepts
• · Fundamentos profesionales del análisis de datos, por Microsoft & Linkedin
• · Large Language Models (LLMs) Concepts
• · Generative AI Concepts
• · Understanding Prompt Engineering
• · Introduction to ChatGPT
• · Understanding Artificial Intelligence
• · Analítica Web
• · Marketing Digital